Technical Support Jobs In Egypt And Career In Commercial International Life Insurance Vacancies In Cairo 2015
Employer Commercial International Life Insurance ( CIL )
Job Title Technical Support
Vacancy Deadline(mm/dd/yy) 11/15/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Computer, Computer Education
Job Type Full Time
Job Level Senior
• Analyzes and defines user problems and coordinates with users to identify problems for the purpose of creating reliable technology solutions that increase employee productivity. • Provides a variety of guidance, direction, and training to less-experienced staff as needed, including providing technical advice to non-technical staff at a level consistent with user’s expertise for the purpose of providing support to other staff • Logging and monitoring each reported incident, checking that the support service required is included in the associated SLA, Tracking the escalation process and Closing the incident and obtaining confirmation from the customer.
Qualifications 1- Up to date tech. knowledge. 2- Effective listening skills. 3- Knowledge of customer service principles & practices. 4- Ability to speak & write clearly. 5- Proper phone etiquette. 6- Good analytical & problem solving skill. 7- Multitasking capabilities.
Gender Any
Car owner Any
Education major Computer
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email jobs@cileg.com
Technical Support Jobs In Egypt And Career In Commercial International Life Insurance Vacancies In Cairo 2015
Employer Commercial International Life Insurance ( CIL )
Job Title Technical Support
Vacancy Deadline(mm/dd/yy) 11/15/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Computer, Computer Education
Job Type Full Time
Job Level Senior
• Analyzes and defines user problems and coordinates with users to identify problems for the purpose of creating reliable technology solutions that increase employee productivity. • Provides a variety of guidance, direction, and training to less-experienced staff as needed, including providing technical advice to non-technical staff at a level consistent with user’s expertise for the purpose of providing support to other staff • Logging and monitoring each reported incident, checking that the support service required is included in the associated SLA, Tracking the escalation process and Closing the incident and obtaining confirmation from the customer.
Qualifications 1- Up to date tech. knowledge. 2- Effective listening skills. 3- Knowledge of customer service principles & practices. 4- Ability to speak & write clearly. 5- Proper phone etiquette. 6- Good analytical & problem solving skill. 7- Multitasking capabilities.
Gender Any
Car owner Any
Education major Computer
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email jobs@cileg.com
Technical Support Jobs In Egypt And Career In Commercial International Life Insurance Vacancies In Cairo 2015
