Wireless L1 Support Team Member Jobs In Egypt And Career In EcoTel Vacancies In Cairo 2016
Employer EcoTel
Job Title Wireless L1 Support Team Member
Vacancy Deadline(mm/dd/yy) 3/1/2016
Languages English, Excellent
Country Egypt
City Cairo
Job Category Telecommunications, Communication Engineering, Engineering
Job Type Full Time
Job Level Junior
Duty shift technical support, troubleshoot and handle all TT types assigned to own product, coordinate with other related teams/products till problem clearance. Network healthy management: Responsible for routine check of network elements, including data record and network availability, and submit the analysis report. Analyze alarms for all Access Network elements. Support FM team on Phone for any technical problem Escalate to L2 for incident cases. Dispatching WO for TT which need FM to work on. Forwarded TT which need another team support on time to solve the problem Analyze performance reports and give an explanation and solution for any abnormal KPIs To provide 7x24 technical support to L0 or FM to ensure timely recovery after occurrence of network faults WO for the team who needed to take an action. To carry out skill training for other MS personnel to improve the overall O&M level of NOC To analyze the root causes of frequent and major faults and guide to implement countermeasures to prevent the fault occurring again To escalate the fault that cannot be handled by NOC to the vendor for handling and follow up the handling progress as the NOC contact person for vendor technical support Must solve 70% of the TTs which assigned to him. Do reports which required from customer. Close all the TT pending his confirmation on time. Handel all the assigned TTs for him on time. 1. Duty shift technical support, troubleshoot and handle all TT types assigned to own product, coordinate with other related teams/products till problem clearance 2. Support FM team on Phone for any technical problem. 3. Analyze performance reports and give an explanation and solution for any abnormal KPIs.
Qualifications Graduate from communication department Have a good Knowledge in Manage service field and a background for mobile network alarms troubleshooting. Good knowledge for 2G/3G/TX Network architecture. Alarm classification and priority. Alarm Compress and correlation. Alarms troubleshooting procedures. Team work, Coordination, Organization, Planning, Time Management, Reporting Skills, ability to self study.
Gender Any
Car owner Any
Education major Communication & Electronics
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email hr@ecotelholding.com
Wireless L1 Support Team Member Jobs In Egypt And Career In EcoTel Vacancies In Cairo 2016
Employer EcoTel
Job Title Wireless L1 Support Team Member
Vacancy Deadline(mm/dd/yy) 3/1/2016
Languages English, Excellent
Country Egypt
City Cairo
Job Category Telecommunications, Communication Engineering, Engineering
Job Type Full Time
Job Level Junior
Duty shift technical support, troubleshoot and handle all TT types assigned to own product, coordinate with other related teams/products till problem clearance. Network healthy management: Responsible for routine check of network elements, including data record and network availability, and submit the analysis report. Analyze alarms for all Access Network elements. Support FM team on Phone for any technical problem Escalate to L2 for incident cases. Dispatching WO for TT which need FM to work on. Forwarded TT which need another team support on time to solve the problem Analyze performance reports and give an explanation and solution for any abnormal KPIs To provide 7x24 technical support to L0 or FM to ensure timely recovery after occurrence of network faults WO for the team who needed to take an action. To carry out skill training for other MS personnel to improve the overall O&M level of NOC To analyze the root causes of frequent and major faults and guide to implement countermeasures to prevent the fault occurring again To escalate the fault that cannot be handled by NOC to the vendor for handling and follow up the handling progress as the NOC contact person for vendor technical support Must solve 70% of the TTs which assigned to him. Do reports which required from customer. Close all the TT pending his confirmation on time. Handel all the assigned TTs for him on time. 1. Duty shift technical support, troubleshoot and handle all TT types assigned to own product, coordinate with other related teams/products till problem clearance 2. Support FM team on Phone for any technical problem. 3. Analyze performance reports and give an explanation and solution for any abnormal KPIs.
Qualifications Graduate from communication department Have a good Knowledge in Manage service field and a background for mobile network alarms troubleshooting. Good knowledge for 2G/3G/TX Network architecture. Alarm classification and priority. Alarm Compress and correlation. Alarms troubleshooting procedures. Team work, Coordination, Organization, Planning, Time Management, Reporting Skills, ability to self study.
Gender Any
Car owner Any
Education major Communication & Electronics
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email hr@ecotelholding.com
Wireless L1 Support Team Member Jobs In Egypt And Career In EcoTel Vacancies In Cairo 2016
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