Bilingual Call Center Agent - English / Italian/Fresh Graduate Jobs In Stream International Egypt Egypt And Career In Vacancies In Giza 2016
Employer Stream International Egypt
Job Title Bilingual Call Center Agent - English / Italian
Vacancy Deadline(mm/dd/yy) 2/17/2016
Languages Excellent Command of English. Good knowledge of Italian.
Languages English, Excellent
Italian, Good
Country Egypt
City Giza
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.
Qualifications Excellent Command of English and Good Level of Italian. Flexibility with the working hours. (No Overnight Shifts) Good Computer Skills. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred. Ability to work in a time critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Other Skills Excellent typing skills. Flexibility with rotational working hours and rotational Days off. Ability to work under pressure.
Compensations Excellent Package includes basic Basic Salary and unlimited bonus scheme depending on performance. A means of transportation (door-to-door transportation for Ladies after 9:00 PM) Medical and life Insurance. Social Insurance. 21 Days annual leaves per year. 2 days Off per week. Special discounts with Stores and Shops.
Salary (L.E.) 2000 – 4000
Comments latest shift ends by 1:00 PM. There is NO overnight 7shift.
Job Contact Email To Apply, Send your resume to: Stream.Amcham@gmail.com
Bilingual Call Center Agent - English / Italian/Fresh Graduate Jobs In Stream International Egypt Egypt And Career In Vacancies In Giza 2016
Employer Stream International Egypt
Job Title Bilingual Call Center Agent - English / Italian
Vacancy Deadline(mm/dd/yy) 2/17/2016
Languages Excellent Command of English. Good knowledge of Italian.
Languages English, Excellent
Italian, Good
Country Egypt
City Giza
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.
Qualifications Excellent Command of English and Good Level of Italian. Flexibility with the working hours. (No Overnight Shifts) Good Computer Skills. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred. Ability to work in a time critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Other Skills Excellent typing skills. Flexibility with rotational working hours and rotational Days off. Ability to work under pressure.
Compensations Excellent Package includes basic Basic Salary and unlimited bonus scheme depending on performance. A means of transportation (door-to-door transportation for Ladies after 9:00 PM) Medical and life Insurance. Social Insurance. 21 Days annual leaves per year. 2 days Off per week. Special discounts with Stores and Shops.
Salary (L.E.) 2000 – 4000
Comments latest shift ends by 1:00 PM. There is NO overnight 7shift.
Job Contact Email To Apply, Send your resume to: Stream.Amcham@gmail.com
Bilingual Call Center Agent - English / Italian/Fresh Graduate Jobs In Stream International Egypt Egypt And Career In Vacancies In Giza 2016
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