Helpdesk Engineer Jobs In Egypt And Career In Raya Holding Group Vacancies In Giza 2016
Employer Raya Holding Group
Job Title Helpdesk Engineer
Languages English, Excellent
Country Egypt
City Giza
Job Category Information Technology
Job Type Full Time
Job Level Junior
• Follow ISO 27001 and ISO 20000 procedures • Respond to requests for technical assistance in person, via phone, electronically • Administer users’ machines remotely using SCCM • Deploy users’ OS using MDT and WDS • Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines • Perform daily check lists and remote visits for company locations to prevent future problems • Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed • Administer help desk software “ManageEngine, SCCM, MDT, WSUS, WDS, ..etc” • Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machines performance • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations • Diagnose and resolve technical hardware • Research questions using available information resources • Advise user on appropriate action • Log all help desk interactions • Redirect problems to correct resource • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Prepare activity reports • Inform management of recurring problems • Stay current with system information, changes and updates
Qualifications Bachelors degree preferred and 3 years experience at least in the following: • Helpdesk services in corporate environments • Experienced in troubleshooting and deployment of Windows 7, 8.1, MAC OS and Linux • Experienced in troubleshooting and deployment of Windows 2008, 2012 Server and Linux server • Working knowledge of SCCM, WDS, WSUS, Kaspersky, Active Directory • knowledge of relevant MS Applications “MS Exchange, ISA, Virutalization, … etc” • MS Certified
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email marwa_sharawy@rayacorp.com -
Helpdesk Engineer Jobs In Egypt And Career In Raya Holding Group Vacancies In Giza 2016
Employer Raya Holding Group
Job Title Helpdesk Engineer
Languages English, Excellent
Country Egypt
City Giza
Job Category Information Technology
Job Type Full Time
Job Level Junior
• Follow ISO 27001 and ISO 20000 procedures • Respond to requests for technical assistance in person, via phone, electronically • Administer users’ machines remotely using SCCM • Deploy users’ OS using MDT and WDS • Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines • Perform daily check lists and remote visits for company locations to prevent future problems • Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed • Administer help desk software “ManageEngine, SCCM, MDT, WSUS, WDS, ..etc” • Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machines performance • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations • Diagnose and resolve technical hardware • Research questions using available information resources • Advise user on appropriate action • Log all help desk interactions • Redirect problems to correct resource • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Prepare activity reports • Inform management of recurring problems • Stay current with system information, changes and updates
Qualifications Bachelors degree preferred and 3 years experience at least in the following: • Helpdesk services in corporate environments • Experienced in troubleshooting and deployment of Windows 7, 8.1, MAC OS and Linux • Experienced in troubleshooting and deployment of Windows 2008, 2012 Server and Linux server • Working knowledge of SCCM, WDS, WSUS, Kaspersky, Active Directory • knowledge of relevant MS Applications “MS Exchange, ISA, Virutalization, … etc” • MS Certified
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email marwa_sharawy@rayacorp.com -
Helpdesk Engineer Jobs In Egypt And Career In Raya Holding Group Vacancies In Giza 2016
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