WorkForce Planning Manager Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2016
Employer Stream International Egypt
Job Title WorkForce Planning Manager
Vacancy Deadline(mm/dd/yy) 2/17/2016
Languages Excellent command of English.
Languages English, Excellent
Country Egypt
City Giza
Job Category Call Center, Human Resources, Project Management
Job Type Full Time
Job Level Managerial
Coordinate all aspects of workforce planning and scheduling for assigned region. Serve as a liaison between Site Management and Workforce Planning Department for all forecasting and scheduling requests to ensure client service level agreements are being met. Ensure effective utilization rate of site facilities and assets and communicate site capacity status to site director. Lead team members, foster their professional development. Consult with local managers, project managers and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives. Implement and maintain intra-day workforce team responsible to assist service delivery achieves desired performance metrics. Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps. Act as a resource to provide best practices to assist management in scheduling and workforce planning. Coordinate automation and operational changes that increase revenue and gross margin, reduce labor costs, add value for customer, and increase overall quality of service delivery. Analyze sites scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation. Compile and interpret statistical information to calculate and project staffing requirements of department. Prepare charts, diagrams, and other reports to assist in scheduling and/or forecasting as needed. Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting. Perform a monthly site capacity count to determine actual facility usage. Prepare bi-weekly capacity reports detailing facility usage and open seat capacity.
Qualifications 3 years of experience in Work Force Management is a must. Previous Experience in a managerial role related to WFM is preferred . Excellent command of English Language is a must. Excellent command of any additional foreign language is an asset. NO previous PSP or warning for the last 3 months. Knowledge of contact services industry and best practices, plus knowledge of metrics and scheduling. Knowledge of PC applications, including database software, spreadsheets, and workforce management software; ACD and telecom knowledge helpful. Ability to interact effectively with all levels of management and customers. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills Excellent Knowledge of MS office Applications. Ability to work under pressure. Flexible with rotational Working hours.
Compensations Very competitive Package. A means of Transportation. Medical and life Insurance. Social Insurance. Special discounts with Some brands and Stores.
Salary (L.E.) 8000 – 10000
Job Contact Email To Apply, send your resume to : Stream.amcham@gmail.com
WorkForce Planning Manager Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2016
Employer Stream International Egypt
Job Title WorkForce Planning Manager
Vacancy Deadline(mm/dd/yy) 2/17/2016
Languages Excellent command of English.
Languages English, Excellent
Country Egypt
City Giza
Job Category Call Center, Human Resources, Project Management
Job Type Full Time
Job Level Managerial
Coordinate all aspects of workforce planning and scheduling for assigned region. Serve as a liaison between Site Management and Workforce Planning Department for all forecasting and scheduling requests to ensure client service level agreements are being met. Ensure effective utilization rate of site facilities and assets and communicate site capacity status to site director. Lead team members, foster their professional development. Consult with local managers, project managers and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives. Implement and maintain intra-day workforce team responsible to assist service delivery achieves desired performance metrics. Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps. Act as a resource to provide best practices to assist management in scheduling and workforce planning. Coordinate automation and operational changes that increase revenue and gross margin, reduce labor costs, add value for customer, and increase overall quality of service delivery. Analyze sites scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation. Compile and interpret statistical information to calculate and project staffing requirements of department. Prepare charts, diagrams, and other reports to assist in scheduling and/or forecasting as needed. Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting. Perform a monthly site capacity count to determine actual facility usage. Prepare bi-weekly capacity reports detailing facility usage and open seat capacity.
Qualifications 3 years of experience in Work Force Management is a must. Previous Experience in a managerial role related to WFM is preferred . Excellent command of English Language is a must. Excellent command of any additional foreign language is an asset. NO previous PSP or warning for the last 3 months. Knowledge of contact services industry and best practices, plus knowledge of metrics and scheduling. Knowledge of PC applications, including database software, spreadsheets, and workforce management software; ACD and telecom knowledge helpful. Ability to interact effectively with all levels of management and customers. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills Excellent Knowledge of MS office Applications. Ability to work under pressure. Flexible with rotational Working hours.
Compensations Very competitive Package. A means of Transportation. Medical and life Insurance. Social Insurance. Special discounts with Some brands and Stores.
Salary (L.E.) 8000 – 10000
Job Contact Email To Apply, send your resume to : Stream.amcham@gmail.com
WorkForce Planning Manager Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2016
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