IT Service Manager Jobs In Saudi Arabia And Career In Vacancies In Saudi Arabia 2016
Job Title IT Service Manager
Vacancy Deadline(mm/dd/yy) 4/8/2016
Languages English, Excellent
Arabic, Excellent
Country Saudi Arabia
Job Category Retail
Job Type Full Time
Job Level Managerial
Build a customer focused service delivery and support culture through integration of best practice and standards Oversee and responsible for the quality delivery of all IT Services functions and teams Oversee the proper management and execution of IT Services projects, activities, and deliverables Responsible for Panda new store opening and store refit programs Responsible for developing, implementing and maintaining policies and procedures in accordance with ITIL Service Desk, Service Level Management and Change Management Develop and deploy Service Level Agreement (SLA) and promote ITIL standard practices across all Panda BUs and Sites (Stores, Warehouses, Offices…). Run regular customer satisfaction surveys across BUs and develop action plans to improve costumer’s IT experience Responsible for reporting IT operational performance against agreed targets. Perform adequate selection of End-User technologies & solutions ensuring standardization and consolidation. Manage systems’ capacity planning (Network, POS, VC, UC…) to ensure continuous improvement of services balancing cost with performance. Participate in Disaster Recovery planning for store systems. Develop and manage CAPEX & OPEX.
Qualifications BSC in Computer Science, Electrical/Computer Engineering, or very relevant field. Advanced Technical and Managerial Certifications (ITIL, PMP,..etc.) In-depth technical knowledge of designing and managing store systems (POS, SCALES,…) Well-rounded knowledge of designing, implementing and managing large-scale Networks and technologies: Routing, Switching, Working knowledge of ERP systems (Oracle), Systems performance tuning experience and Backup/Recovery practices and product expertise Monitoring and optimizing infrastructure for high availability, security and cost efficiency In-depth knowledge of disaster recovery planning and managing disaster recovery sites Highly skilled in IT service management (Delivery and Support) Proven mastery in organization development Very Strong Project management skills
Gender Any
Car owner Any
Experience 10-15 Years.
Salary (L.E.) Negotiable
Comments Please mentioning the job in the subject line
Job Contact Email hregypt@panda.com.sa
IT Service Manager Jobs In Saudi Arabia And Career In Vacancies In Saudi Arabia 2016
Job Title IT Service Manager
Vacancy Deadline(mm/dd/yy) 4/8/2016
Languages English, Excellent
Arabic, Excellent
Country Saudi Arabia
Job Category Retail
Job Type Full Time
Job Level Managerial
Build a customer focused service delivery and support culture through integration of best practice and standards Oversee and responsible for the quality delivery of all IT Services functions and teams Oversee the proper management and execution of IT Services projects, activities, and deliverables Responsible for Panda new store opening and store refit programs Responsible for developing, implementing and maintaining policies and procedures in accordance with ITIL Service Desk, Service Level Management and Change Management Develop and deploy Service Level Agreement (SLA) and promote ITIL standard practices across all Panda BUs and Sites (Stores, Warehouses, Offices…). Run regular customer satisfaction surveys across BUs and develop action plans to improve costumer’s IT experience Responsible for reporting IT operational performance against agreed targets. Perform adequate selection of End-User technologies & solutions ensuring standardization and consolidation. Manage systems’ capacity planning (Network, POS, VC, UC…) to ensure continuous improvement of services balancing cost with performance. Participate in Disaster Recovery planning for store systems. Develop and manage CAPEX & OPEX.
Qualifications BSC in Computer Science, Electrical/Computer Engineering, or very relevant field. Advanced Technical and Managerial Certifications (ITIL, PMP,..etc.) In-depth technical knowledge of designing and managing store systems (POS, SCALES,…) Well-rounded knowledge of designing, implementing and managing large-scale Networks and technologies: Routing, Switching, Working knowledge of ERP systems (Oracle), Systems performance tuning experience and Backup/Recovery practices and product expertise Monitoring and optimizing infrastructure for high availability, security and cost efficiency In-depth knowledge of disaster recovery planning and managing disaster recovery sites Highly skilled in IT service management (Delivery and Support) Proven mastery in organization development Very Strong Project management skills
Gender Any
Car owner Any
Experience 10-15 Years.
Salary (L.E.) Negotiable
Comments Please mentioning the job in the subject line
Job Contact Email hregypt@panda.com.sa
IT Service Manager Jobs In Saudi Arabia And Career In Vacancies In Saudi Arabia 2016
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