Customer Service For Maersk Group - Alex 2016

Maersk Line is the world's largest container shipping company, serving customers all across the globe. Maersk Line has 25,000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line’s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.
The Maersk Group comprises A.P. Moller - Maersk A/S and subsidiaries based in Copenhagen, Denmark. The Group employs about 89,000 people in around 135 countries across the world.

	We Offer Global opportunities. When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas. In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas: • Customer Service related systems. • Build a good multi-level network across Maersk Line Egypt organization • Soft skills such as turning complaints into opportunities, handling difficult customers and managing customers' expectation and etc. • Team work, cross-functional management & cross-cultural management • Business rules in Agent's Manual • Process improvement (ad-hoc) • Diversified network and solid background for future career in APM group. • Fun and unique working atmosphere. • Saturday is a working day by rotation. Key Responsibilities Attend to the customers at the counter politely and professionally • Ensure smooth and prompt release of documents • Optimize company's income by ensuring all charges are collected before release of Transport Document (TD) and/ or cargoes • Be a part of team to create impressive "Customer Experience" • To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values. Principal Accountabilities • Ensure correct document is released to the correct customer at the counter • Execute assigned tasks and all other necessary systems update correctly and timely • Take full ownership of the daily tasks and ensure these tasks are carried according to the Standard Operating Procedures (SOP)s • Be fully familiar and update the system within Maersk Line service scopes, service patterns and acceptance policies • Work closely with relevant desks i.e. Sales, Operation, Finance and other support teams to deliver Customer Experience • Attend to e-mails within same day of receipt • Report service and/ or product failures as soon as it is known • Provide feedback on product and process improvement to the Supervisor or directly to the Head of Department • Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers • Own and responsible for personal development plan Who we are looking for An energetic candidate who will grow along with the company, possessing qualifications below: • Good computer knowledge. • Possess excellent communications i.e. verbal, written, adequate skill in English with interpersonal skill. • Open minded and high ability to handle change and challenges smartly. • Proactively, energetic, hunger and fast to learn new things and adaptable to daily working when require. • Able to work independently but also a strong team player. • Able to identify new approaches to problem solving • Have analytical and structured working methods • Pay attention to details, quality and customers’ requests through different channels of communication with customers • Effective communication and listening skills with Customers and colleagues.
>	Last application date: 27 July 2016. For further information, please contact: Ehab Yassa.
maerskline.com	Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
Apply Now	Your promise. Delivered.