Retail - Customer Service Agent Jobs In Egypt And Career In Fedex Express - Egypt Vacancies In Cairo 2016
Employer Fedex Express - Egypt
Job Title Retail - Customer Service Agent
Vacancy Deadline(mm/dd/yy) 12/31/2016
Languages Good Command of English Language
Languages English, Very Good
Country Egypt
City Cairo
Job Category Retail, Customer Service, Sales
Job Type Full Time
Job Level Junior
• Receive process and deliver shipments to the clients, ensuring smooth and friendly Customer Service Experience is offered. • Answer Walk-in Customer inquires related to product and service. • Organizes workflow to meet customer time frames. • Co-operates with internal departments to resolve routine issues. • Work closely with the operational staff to ensure customers’ needs and expectations are met. • Resolves product or service problems by clarifying the customers complaint; selecting best solution; following up to ensure resolution. • Identify and document potential service issues and incidents of customer dissatisfaction and refers it to line manager. • Perform a range of data input functions on relevant systems in accordance with work Procedures, in coordination with the Sr. Retail Agents • Contributes to team effort by assisting in accomplishing team target. • Promote company services and ensure own target is achieved.
Qualifications - University Degree - At least one year of experience in CS, Retail and/or Operations. - Excellent Keyboard skills, as well as good command of MS office (MS Word-MS Excel)
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills At least one year of experience in CS, Retail and/or Operations.
Salary (L.E.) Less Than 2000
Job Contact Email recruitment@egyptexpress.com.eg
Employer Fedex Express - Egypt
Job Title Retail - Customer Service Agent
Vacancy Deadline(mm/dd/yy) 12/31/2016
Languages Good Command of English Language
Languages English, Very Good
Country Egypt
City Cairo
Job Category Retail, Customer Service, Sales
Job Type Full Time
Job Level Junior
• Receive process and deliver shipments to the clients, ensuring smooth and friendly Customer Service Experience is offered. • Answer Walk-in Customer inquires related to product and service. • Organizes workflow to meet customer time frames. • Co-operates with internal departments to resolve routine issues. • Work closely with the operational staff to ensure customers’ needs and expectations are met. • Resolves product or service problems by clarifying the customers complaint; selecting best solution; following up to ensure resolution. • Identify and document potential service issues and incidents of customer dissatisfaction and refers it to line manager. • Perform a range of data input functions on relevant systems in accordance with work Procedures, in coordination with the Sr. Retail Agents • Contributes to team effort by assisting in accomplishing team target. • Promote company services and ensure own target is achieved.
Qualifications - University Degree - At least one year of experience in CS, Retail and/or Operations. - Excellent Keyboard skills, as well as good command of MS office (MS Word-MS Excel)
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills At least one year of experience in CS, Retail and/or Operations.
Salary (L.E.) Less Than 2000
Job Contact Email recruitment@egyptexpress.com.eg
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