Help Desk Specialist For The American University in Cairo - AUC

Employer The American University in Cairo - AUC
Job Title Help Desk Specialist
Vacancy Deadline(mm/dd/yy) 12/6/2017
Languages English
 Languages English, Excellent
Country Egypt
City Cairo
Job Category Information Technology
Job Type Full Time
Job Level Junior
Description Provide first line basic IT support to the AUC community (students, faculty, staff, and administrators) in offices, classrooms, and events venues for all IT services. These services include, but not limited to -assigning Trouble Tickets and respond to basic queries for software, applications, network connectivity (wired and wireless), e-mail, and voice services- through calls and emails, as well as other given tasks. Coordinate between IT and other departments and provide the highest standard of support to all AUC users while responding professionally and communicating efficiently with all IT challenges.
 Provide first level support and guidance to users starting with problems investigation, preliminary troubleshooting and resolution for basic encountered IT and AV related problems. Performs "Help Desk" log functions, including receiving, entering, solving, assigning, follow-up and reporting, all IT and AV related problems. Coordinates and follow-up end-user support and route specific problems to appropriate level specialized computing staff member for further investigation, troubleshooting, and solving. Creates departmental and part-time accounts and maintains AUC user accounts on the different system platforms (E-mail and applications). Provide orientation sessions to new comers before the start of a new semester. Recommend procedure modifications or improvements. Follow up with users to get feedback on problem handling/solving. Represents other Information Technology staff members in a professional and respectful manner. Determines the most effective way to resolve customers technical issue. Perform other duties as assigned and needed by supervisors and managers

Qualifications University degree, preferably IT related
Gender Any
Car owner Any
Education major Information Technology
Experience 1 - 2 Years.
Other Skills o Excellent interpersonal communication skills. o Ability to deal with difficult and complex people and situations. o Excellent written and spoken English and Arabic. o Problem solving skills o Ability to work under pressure o Ability to work on shifts, overtime and on week-ends
Compensations Negotiable
Salary (L.E.) Negotiable
Job Contact Email

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